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    Type of service in question

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      Type of service in question

      A website is far from static – it’s a dynamic, evolving entity. Once the website is developed, it requires regular updates, audits, optimisation, and sometimes further development. The term “support and maintenance” has many possible meanings, but we mean something particular.

      First of all, we only maintain properties we have previously developed, i.e. we do not provide this as a sole service. Second, there are three types of work for the property that is up and running:

      • Bug fixing and error correction;
      • Regular minor updates and troubleshooting;
      • Major updates.

      With our website support and maintenance agency by your side, your web properties flourish as dynamic entities that consistently deliver value. Trust us to maintain your website precisely, offering a spectrum of updates and troubleshooting that ensure your digital presence remains a beacon of excellence.

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      Our commitment doesn’t end with a website launch – it’s where it truly begins. Our website support and maintenance agency is dedicated to ensuring your digital assets continue running smoothly, evolving, and achieving newfound heights on Google’s rankings while driving exceptional conversions.

      web support and maintenance

      Why settle for a one-off project when you can have an ongoing partnership that nurtures your online success? You safeguard and optimise your digital investments by keeping us as your strategic contractor. After all, who understands the intricate system better than the architects who built it?

      tech support

      We only provide Support & Maintenance for web properties we have previously developed: Websites, Web stores, Web apps, and Mobile apps.

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      Reasons to hire us for Support and Maintenance


      We ensure your web properties run smoothly and flawlessly, even before issues become evident to you or your esteemed end-users.

      Tailored Approach

      made for humans
      Instead of rigid templates, we weave a tailored website support and maintenance approach. Our service level agreements (SLAs) and maintenance practices are crafted to align with your precise requirements and budget, ensuring your digital investments yield maximum returns.

      Transparent work process

      transparent work process
      Our philosophy thrives on a confidential partnership, where collaboration is vital. Most of our clients are extended a coveted invitation to our intranet platform – a gateway to efficient helpdesk interactions. From troubleshooting to queries, our platform ensures your inquiries are met with prompt, precise solutions.


      channel strategy
      We recognise the significance of keeping you informed. With our monthly reports, you gain a comprehensive understanding of the intricate support and maintenance activities behind the scenes. From broken links to major updates, each endeavour is chronicled.

      User Experience

      adaptive holistic approach
      A well-maintained website provides a positive and user-friendly experience. Broken links, errors, and slow loading times can deter visitors, while a well-maintained site enhances user engagement and encourages repeat visits.

      Content Freshness

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      Regular content updates keep your website relevant and engaging. Fresh content appeals to visitors and signals to search engines that your site is active and valuable.

      We rely on world-

      Three types
      of Support & Maintenance

      Bug fixing

      quality content

      Picture this: weeks into your website's performance, a bug emerges after the curtain call. Fear not, our bug-fixing expertise is an inclusive service embedded in the initial development cost. If unexpected glitches arise, we swiftly step in to fix the issue.

      Minor updates

      design and configuration

      Our alliance extends to a tailored SLA that charts the course for regular upkeep. With a predefined monthly workhour quota, we empower you to enact minor updates that fine-tune functionality, craft seasonal banners, and address any surface technical issues. We also use the quota for continuous improvement and SEO requirement implementation.

      Major updates

      business functions

      Generally speaking, this includes anything beyond the agreed-upon quota for minor updates. In practice, major updates occur when you decide to introduce a new function, add a new major section, or submit a maintenance request requiring a full development cycle: analytics, prototyping, design, layout, integration, etc.



      Website support and maintenance is a comprehensive range of activities and services designed to ensure a website’s optimal functioning, security, and relevance over its lifespan. 


      Website support and maintenance are ongoing efforts to preserve a website’s health, functionality, and relevance. This practice ensures a seamless user experience and supports business growth, customer satisfaction, and a competitive online presence.

      Website support and maintenance involves various tasks, including:

      • Bug Fixing and Error Correction: Identifying and rectifying technical glitches, errors, and bugs that may arise in the website’s code or functionality. This ensures a seamless user experience and prevents disruptions.
      • Security Enhancements: Introducing security measures, such as regular updates and patches, to safeguard the website against potential vulnerabilities and cyber threats. This helps protect sensitive data and maintain user trust.
      • Performance Optimisation: Regularly monitoring and optimising the website’s speed, responsiveness, and overall performance. This contributes to improved user satisfaction and reduced bounce rates.
      • Content Updates: Adding, modifying, or refreshing content to ensure it remains relevant, accurate, and engaging for visitors. Fresh and up-to-date content helps maintain user interest and supports search engine visibility.
      • Design and Layout Updates: Refining the website’s design and layout to align with current design trends and user preferences. This ensures a modern and visually appealing user experience.
      • Functionality Enhancements: Introducing new features, functions, or capabilities to enhance user interactions and meet evolving business goals.
      • Regular Backups: Creating and maintaining backups of the website’s data and content to safeguard against data loss or technical failures.
      • Search Engine Optimisation (SEO): Implementing SEO best practices to improve the website’s visibility in search engine results, driving organic traffic and user engagement.
      • Analytics and Reporting: Monitoring and analysing website performance metrics to identify areas for improvement and inform strategic decisions.
      • User Experience (UX) Enhancements: Continuously improving the overall user experience by addressing usability issues and optimising user pathways.

      Yes, websites require regular support and maintenance to ensure their optimal performance, security, and relevance. Like any other digital or physical asset, websites are dynamic entities needing ongoing attention and care.


      In essence, website support and maintenance is an investment in your online presence’s continued success and growth. By proactively addressing issues, staying up-to-date with industry trends, and delivering a seamless user experience, you can maximise the value of your website and achieve your business objectives effectively.


      smiling woman
      Kate Castonguay

      “Milton Capital”

      I know I’m a difficult client, but somehow you guys found a way to my heart. I love it when I can forget about all tech stuff for a known monthly fee.

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      Lance Kramer

      “Grinder Motors”

      The website was launched according to the schedule, our customers can now easily get their future vehicle configured online, immediately get the price and the date they can sit and drive.

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      Mark Straat

      “Construction League”

      We used to waste 40% of our office time on useless paperwork and failing workflows or simply chaos no workflows at all. I saved us more than money or time, it’s about our market share! Thank you!

      Let's Build Your Success Story Together

      Let us know by pressing “CONTACT US” above or dropping a line in our livechat. For a more in-depth discussion, try filling out our Brief.

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