Bitrix24
A multifunctional social enterprise software for sales and marketing, CRM, CMS, project management, and more.
Bitrix24 unites the collective, provides a comfortable online environment for productive teamwork and helps to improve and automate virtually all kinds of workflows. To mention just a few:
- Sales & Marketing, including website creation, ads launch, email campaigns, contact centre, CRM, sales intelligence, etc.;
- Project management, including task structuring, planning and tracking, performance analytics, extranet for clients and part-time workers, etc.;
- Internal business processes, such as corporate structure, meetings, work schedules, vacations, document reconciliation, etc.
Bitrix24 allows you to keep track of the entire history of interaction with every client, including all the projects you’ve done for that client. You can track every project’s progress as well as the progress of the entire business, be it sales or profit from month to month.
Bitrix24 is the only software you need when establishing a communicative and collaborative environment for your whole team (sales, production, and everyone else). You can also provide limited access to customers, providing them with the ability to access their projects and track progress in real-time.
No matter the size of your business, whether it’s only you or thousands of employees, Bitrix24 is the key to a stable, secure and universal work environment.
Learn more about our solutions where we use Bitrix24: eCommerce development, CRM & Intranet, and Digital Transformation.
Why hire us for Bitrix24 automation?
Expertise
Support & Mentorship
Minding the Bottom Line
Data-driven
Transparent work process
Security
On time, in budget
Ongoing support & maintenance
Bitrix24
in detail
Team management
Bitrix24 can be used as a free HRMS. It provides all the key features in a usable interface that your HR manager will love. You can automate absolutely all HRM processes, starting with candidate screening (we create a specific contact type in the CRM for that), contract signing, onboarding, ongoing training, knowledge base provision, corporate structure updates, vacation management, individual work schedules and resource booking, etc. You can also invite part-time workers as extranet users with limited access. Some companies even use Bitrix24 to calculate salaries based on individual performance.
Contact Center
Connect your communication channels: IP telephony (owned or rented from Bitrix24), email, messengers, and live chats. All calls and messages are stored within the relevant customer profile. You can play back voice recordings and recap on messages sent months ago. You can initiate calls and messages from Bitrix24, including international calls. All the messengers are synchronised with Bitrix24 chat, i.e. your employees don’t have to switch between applications to respond to different clients. Employees can transfer chats between them or consult the customer together via a group chat. All interactions are tracked and can later be used for sales intelligence.
Marketing automation
Bitrix24 supports direct integration with Facebook and Google advertising platforms. This allows you to set up sophisticated rules for campaign launch and adjustment depending on the triggers you specify and on the performance parameters of each channel, medium and campaign. You can create customer segments using your client base and address email, SMS, messenger and other campaigns to a specific segment. The system contains a response tracker for email campaigns. You can also use the CRM marketing tool to get repeat deals. All marketing activities are evaluated with reference to the sales intelligence tools to help you make winning sales decisions.
Project management
As a team collaboration tool, Bitrix24 allows you to organise all the project work within the platform. It can be an internal project or a commercial project. The latter allows you to invite your clients as extranet users to your Bitrix24. The project consists of tasks and subtasks with deadlines and distributed roles, time tracking, task checklists with individually assigned items, project file storage, synchronisation with the CRM for a proper billing and upsells. You can manage the tasks in kanban, Gantt or tree representation, and clearly see the progress with every project.
CRM
Using the innovative functionality of Bitrix24, you can organise and track your interactions with each client, partner, agent and other contact in a transparent and informative way. The contact base allows you to filter through the losses and launch marketing activities towards a selection of contacts, analyse performance of each target group, and plan for future interactions with them. The sales process can be flexibly structured and documented at every step. You can generate an official quote, contract, invoice or any custom document in a few clicks.
Customisation
Bitrix24 is flexible in terms of configuration and customisation. For user-level adjustments, it offers an adaptive interface with flexible settings and drag-and-drop components. For more complex requirements, it allows for various changes, from custom interfaces to deep changes in the core of the system. It supports AJAX / Active-X, and the box solution comes with the full source code and open API. Besides that, Bitrix24 marketplace offers thousands of useful apps and plugins to meet your specific requirements for functionality.
FAQ
We realise that your business has developed unique workflows, and your employees are used to the way they work. And even though business processes must be modified from time to time in order to meet the changing realities of the business environment, we do not come to revolutionise things beyond measure. Quite the contrary, we aim to facilitate a smooth transition of your current infrastructure and business processes to Bitrix24. We do it in small steps, analysing one process at a time (sales funnels normally come first) and implementing it with no change or with valuable improvements.
What you get eventually is a digital avatar of your business, enhanced with virtual sales, management, collaboration, and communication tools. Its features include but are not limited to:
- CRM
- Task tracking
- Project management
- HR management
- Sales Team Management and Evaluation
- Enterprise Social Network for employees and other stakeholders
- Document Storage, Editing and Sharing
- Calendar, Schedules, and Resource Booking
- Chat, Telephony and Email integration
- Video conferencing
Bitrix24 comes both as a SaaS and an on-premise solution. You can also start with a cloud-hosted version and then seamlessly migrate to the box. The latter requires some small investment but has a short payback period (just over a year). The box solution can work faster and allows you to customise the core according to your business requirements.
Certainly. You get a Project Manager who coordinates the work of the team. This includes Business Analysts, Server Admins, Bitrix Developers, etc.
Your Project Manager is in charge of all projects you hire us for, not only Bitrix24: be it web development, CRM implementation or digital marketing, this person tracks all the projects and synchronises the work across them. They keep in touch with you and the team at all times.
We are not limited to any specific industry. Our marketers and analysts have experience in most of the industries that involve eCommerce. Be it car sales or jewellery, food delivery or home repairs, we have worked with different types of businesses. Let us know your business goals and requirements, and we will find a solution for you.
A complex solution includes the setup and configuration of system elements that support all your eCommerce processes in a 360-degree mode. This includes:
- Web store management, including content, products, prices, landing pages, special offers, etc.
- Digital marketing pursues greater visibility of your products and lead generation.
- Financial processes, such as accounting, customer accounts, and reporting.
- Customer service, including contact centre management and task tracking.
- Fulfilment, including ERP and WMS integration, shipping, and returns processing.
Our service helps you to save on capital investments and operating costs by making them more predictable. You also save time and need no in-house IT resources. After we go live, you can easily expand your functionality and scale your business with or without our help.
Yes. The project manager who conducts your Bitrix24 implementation project will keep taking care of support and further development of the system. We also provide comprehensive documentation for all the solutions we develop and implement, and train your employees to use Bitrix24.
No matter if you run a business with a fluid flat structure or a rigid vertical structure, Bitrix24 will take the same form and support your business activities as they are. The system contains a corporate structure module with a visual corporate tree editor where you can exactly replicate your corporate structure by dragging and dropping employee profiles from one branch to another. You can also fine-tune each employee’s (or group of employees) access rights to various entities in CRM, project tasks, etc.
Bitrix24 helps you to make your corporate team more agile, productive, transparent, controllable and happy.
Yes, it is a comfortable work environment for transnational teams and an accessible service for users around the globe. Every employee can use the system interface in the language they prefer.
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Testimonials
“Milton Capital”
I know I’m a difficult client, but somehow you guys found a way to my heart. I love it when I can forget about all tech stuff for a known monthly fee.
“Grinder Motors”
The website was launched according to the schedule, our customers can now easily get their future vehicle configured online, immediately get the price and the date they can sit and drive.
“Construction League”
We used to waste 40% of our office time on useless paperwork and failing workflows or simply chaos no workflows at all. I saved us more than money or time, it’s about our market share! Thank you!
Let us know by pressing “CONTACT US” above or dropping a line in our livechat. For a more in-depth discussion, try filling out our Brief.
